British Gas Reviews

Great service and reliable staff

Terrible customer service especially when you move house and you hhave to pick up the bills from a previous tenant. 3 we chats to them and they. Still can't get it right. Would not. Recommend, they just don't care about you as a custommer/potential customer or anything else.

The visit by a heating advisor was great. He was very professional and friendly, explaining everything and the reasoning behind it. The only minus is the price which was high, but with a very professional approach guaranteed.

We haven't moved in yet but the National Grid declared out meter unsafe and severed the connection BUT with no number or means of correcting what they condemned and so reconnecting the supply. Thank goodness we can manage without our gas supply at the moment. No phone number, no person to contact. Hopeless.

The prices are to high on prepaid and don't offer any cheaper options on tariff

One of the best supplier I ever had before

Your staff is pleasant, helpful and too early.

Would nit reccommend these it took 6months for me to get what i originaly signed up for then im going through twice as much electric then i did when i was with utilita

Absolutely shocking energy company !!!!!!!! Would not recommend in a million years. They up your bills WITHOUT telling you. Dont let you lower them even tho they say themselves that your paying too much ! And you can never get through to anyone when you call.
Absolutely disgraceful they should be ashamed to even call themselves a company!!!!!!!!!!!!!!!

This was my annual boiler service from British Gas. Fab customer service . Checked everything thoroughly and replaced anything needed. Explained everything simply
Realised I needed a new carbon monoxide monitor and replaced it on the spot. Did not need to clear any rubbish after them. Mark was a fab ambassador for BG.

Hard work trying to get an appointment for an engineer to call for a breakdown but the engineer who did come out was great.

It’s helpful and care about their customers

Knowledgeable engineer,
got job done once the parts were obtained

Had our boiler serviced last Friday and it developed a leak on Saturday! Emergency engineer came on Sunday but had no parts to fix it. Had to return on Monday and effectively re-build the boiler. OK reasonably quick service but would expect better if British Gas as the problem should have been identified on the first visit and the remedial engineer having no parts to repair it us unacceptable!

RUBBISH COMMUNICATION